Shipping policy

At BENJAMIN BROWN, we are dedicated to delivering our carefully crafted drinkware safely and swiftly to your doorstep. Because our cups and vessels require special handling, we take extra care in packaging and logistics to ensure every piece arrives in perfect condition.

1. Order Processing & Dispatch

We prepare and dispatch orders within 1–3 business days. Each item undergo a thorough quality check before being packed, ensuring minimal waiting time so you can receive your drinkware promptly.

2. International Shipping & Delivery Time

Our standard international delivery typically arrives within 6–14 business days (delivery time may vary depending on destination and local customs clearance). For faster delivery, please select the expedited shipping option at checkout.

3. Shipping Cost Calculation & Transparency

Shipping fees are calculated in real time based on order weight, package dimensions, and destination. The exact shipping cost will be clearly displayed at checkout before payment—no hidden fees.

4. Customs Duties & Import Taxes

International shipments may incur customs duties, taxes, or clearance fees determined by your local customs authorities. These charges are the recipient’s responsibility. We recommend checking your country’s import regulations before placing an order to avoid unexpected costs.

5. Fragile Packaging & Shipping Protection

To protect delicate ceramic, glass, and specialty drinkware during international transit:

• We use custom high-strength, shockproof, and drop-tested packaging materials to secure every cup and vessel.
• For high-value or multi-item orders, optional shipping insurance is available at checkout for added peace of mind.

6. Delivery Inspection & After-Sales Support

Upon delivery, please carefully inspect the outer package before opening:

• Package Damage: If you notice severe damage, leakage, or deformation on the outer box, please take photos immediately, refuse to sign for the package, and contact us.
• Product Defect/Breakage: If you discover any product defects or transit damage after opening, please notify our customer support team within 48 hours of receiving the package with photos/videos. We will verify the issue and promptly arrange a replacement, exchange, or appropriate solution.

7. Customer Support

Thank you for choosing BENJAMIN BROWN. We continually refine our packaging and global logistics to deliver a faster, safer, and worry-free shopping experience for your daily rituals.

If you have any questions regarding shipping rates, tracking, or delivery, please reach out to our team: